FAQ

Monetize.software is a comprehensive in-app purchase platform that helps developers monetize their applications through subscriptions and tokenized payments. The platform provides:

• Client-side SDK for quick integration with ready-made UI components
• Server-side SDK for custom implementations and full control
• Payment processing through Stripe and Paddle integrations
• Analytics and reporting to track your revenue and user behavior

You can choose between subscription models (monthly/yearly) or token-based payments for pay-per-use scenarios.

Integration time depends on your chosen approach:

Client-Side SDK (Recommended for beginners):

• 10-15 minutes for basic setup
• Ready-made UI components
• No custom backend required

Server-Side SDK (For custom solutions):

• 30-60 minutes for basic integration
• Requires custom UI development
• Full control over user experience

Both approaches include comprehensive documentation and code examples to get you started quickly.

For Client-Side SDK: Minimal coding required. You only need to:

• Copy and paste a script tag
• Add a few JavaScript functions
• Basic HTML/JavaScript knowledge is sufficient

For Server-Side SDK: More technical knowledge required:

• Backend development experience
• API integration skills
• Understanding of webhooks and payment flows

We provide detailed guides and examples for both approaches.

Monetize.software works with various application types:

Web Applications:

• SaaS platforms
• Content websites
• Online tools and calculators
• Educational platforms

Extensions:

• Chrome extensions
• Browser add-ons

Mobile Apps:

• Using server-side SDK
• React Native applications

Desktop Applications:

• Electron apps
• Web-based desktop software

Currently, Monetize.software supports two major payment processors:

Stripe:

• Global coverage (190+ countries)
• Low transaction fees (2.9% + 30¢)
• Extensive card support
• Strong fraud protection
• Recommended for most businesses

Paddle:

• Merchant of record service
• Handles tax compliance automatically
• Good for digital products
• Suitable for global sales

You can connect multiple payment processors and use them for different regions or products.

Yes! Monetize.software supports various promotional strategies:

Free Trials:

• Time-based trials (7, 14, 30 days)
• Usage-based trials (number of actions)
• Anonymous trials (no signup required)

Promotional Pricing:

• Discount coupons
• Limited-time offers
• First-month discounts
• Lifetime deals

Token Bonuses:

• Welcome tokens for new users
• Referral bonuses
• Seasonal promotions

Configure these options in your paywall settings dashboard.

Client-Side SDK:

✅ Pros:

• Quick 10-minute setup
• Ready-made UI components
• Built-in user authentication
• Automatic state management
• No backend development required

❌ Cons:

• Limited customization options
• Dependent on our UI design
• Less control over user flow

Server-Side SDK:

✅ Pros:

• Full control over user experience
• Custom interface design
• Advanced business logic
• Better security control
• Integration with existing systems

❌ Cons:

• Requires more development time
• Need to build authentication
• More complex implementation
• Backend development required

Client-Side SDK:

• Authentication is handled automatically
• Users sign in through our secure modal
• Social login options or anonymous sign-in
• Session management included

Server-Side SDK:

• You handle authentication in your system
• Pass user email to create checkout sessions
• Receive user data through webhooks
• Integrate with your existing user system

Security:

• All authentication uses industry-standard encryption
• OAuth 2.0 for social logins
• PCI DSS compliant payment processing
• GDPR compliant data handling

Webhooks are HTTP callbacks that notify your server about payment events in real-time:

Key Events:

• payment.completed - Successful payment
• subscription.created - New subscription
• subscription.cancelled - Subscription cancelled
• refund.created - Refund processed
• trial.started - Trial period began

Why Use Webhooks:

• Instant notification of payment status
• Reliable even if user closes browser
• Synchronize your database with payment data
• Automate user access management
• Handle edge cases and failures

Client-Side SDK Customization:

• Custom colors and branding
• Custom CSS injection
• Mobile-responsive design

Server-Side SDK:

• Complete control over UI/UX
• Build your own checkout flow
• Custom pricing pages
• Integration with your design system

Monetize.software supports locale pricing:

Benefits:

• Increase conversion rates globally
• Fair pricing for all users
• Maximize revenue potential
• Reduce payment failures

Refund Policy:

• You control your refund policy
• Process refunds through payment processor
• Automatic access revocation
• Partial refund support

Refund Process:

1. Customer requests refund
2. You approve in Stripe/Paddle dashboard
3. Webhook notifies your system
4. User access automatically removed
5. Refund processed by payment processor

Best Practices:

• Clearly state refund policy
• Offer trial periods to reduce refunds
• Provide excellent customer support
• Use partial refunds for usage-based services

Revenue Analytics:

• Monthly recurring revenue (MRR)
• Annual recurring revenue (ARR)
• Revenue growth trends
• Conversion funnel analysis

User Metrics:

• Active subscribers
• Churn rate analysis
• Customer lifetime value (LTV)
• Trial conversion rates

Payment Analytics:

• Payment success rates
• Failed payment analysis
• Geographic revenue breakdown
• Popular pricing plans

Real-Time Dashboard:

• Live transaction monitoring
• Today’s revenue and signups
• Active trial users
• Payment processor performance

Export Options:

• CSV data export
• Custom date ranges
• Automated email reports

Conversion Tracking:

• Paywall open rates
• Payment completion rates
• Trial-to-paid conversion
• Geographic conversion differences

User Journey Analysis:

• Time from signup to payment
• Most effective marketing channels
• Feature usage correlation with payments
• Churn prediction indicators

Optimization Tips:

• Offer appropriate trial periods
• Use geographic pricing
• Optimize paywall timing
• Provide clear value propositions

Official Support Channels:

Documentation:

• Comprehensive guides and API references
• Code examples and tutorials
• Integration walkthroughs
• Best practices and tips

Community Support:

• Telegram Community  - Active community chat

Direct Support:

• Email support (support@monetize.software)
• Priority support for paid plans
• Technical consultation available

Response Times:

• Community support: Usually within a few hours
• Email support: 24-48 hours
• Priority support: Within 4 hours
• Critical issues: Immediate response

Self-Service Resources:

• FAQ section (this page)
• Integration templates